Refund Policy
Last updated: 7 July 2026
30-day money-back guarantee
We want you to be confident in your purchase of IMS Suite. If you are not satisfied, you can request a full refund within 30 days of the original order date, for any reason.
How to request a refund
Our order process and refunds are handled by our payment provider, Paddle, which is the Merchant of Record for all our orders. To request a refund:
- Visit paddle.net and look up your order using the email address you used at checkout, or
- Contact us at sales@computech.gr with your order details and we will forward the request to Paddle.
Approved refunds are returned to the original payment method. Processing times depend on your bank or card issuer.
Recurring subscriptions
You can cancel a subscription at any time from your account or via the Paddle customer portal. Cancelling stops future renewals; your access continues until the end of the current billing period. Refunds for renewal charges beyond the 30-day window are handled on a case-by-case basis under Paddle's refund policy.
Chargebacks
If you have a concern about a charge, please contact us first so we can resolve it quickly.
More information
See also Paddle's Refund Policy and the Paddle Checkout Buyer Terms.
Contact
Computech Business Solutions — sales@computech.gr